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Dreambell Ordering Information

Ordering Information  

Payment Method

All prices are in USD. We accept all major credit cards and bank payment online through PayPal
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We do not accept money orders, cashier checks, and personal checks.

Shipping Policy

All orders will be shipped from Hong Kong via Hong Kong postal service***. Most orders will be processed and shipped within 2 business days of receipt. We provide the following shipping methods:

Except for Speedpost which takes 2 - 4 business days (exclude delays in customs or natural disasters) to arrive most of the destinations, airmail packages usually takes 11 - 21 business days (without guarantee) to arrive. Please note that during certain times, the shipping turnaround time may be greater, depending on how fast the customs clears the cargo and how fast the local post office delivers the package.

Shipping & Handling

Airmail Service:

Order Total Shipping Cost
$300.00 or less First quantity item costs $2.00. Each additional quantity item costs $0.30.
Maximum shipping cost charged: $6.00. If the calculated shipping cost is over $6.00, then only $6.00 is charged.

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$300.01 or more For the first $300.00, the shipping cost is as follows:
First quantity item costs $2.00 and $0.30 for each additional for up to $6.00. When the shipping cost reaches $6.00.
After $300.00, an additional of $1.00 will be charged for each $50.00 over $300.00. Please note that the additional amount is a round-up, i.e. if your order total is only $25.00 over $300.00 it will be rounded up to $50.00 in the calcuation of shipping cost.

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Expedited Service:

All expedited packages are shipped via Hong Kong Speedpost.

Select a country to see the new rate:  

Notes: we reserve the right not to ship to some countries. In this case, we will refund part of the shipping cost and ship the order via registered airmail, or we can cancel the order and issue a full refund to the customer.


Shipping Insurance:
Shipping insurance is optional but highly recommended. That's why we proivde the following discount.

  • Order total less than $50.00: $2.00
  • Order total greater than $50.00: Free upgrade to registered airmail with free insurance

Shipping Time:
Shipping time given above is an estimate of the number of business days the shipping service will take to deliver the order to you. It does not include the handling time we will take to ship the order after receiving a cleared payment.

Handling Time:
We will try our best to ship out any order as soon as possible. However, there are 2 business days for handling. Shipping time does not include the handling time.

Special notes to Italy shipping:
Based on our experience, the average delivery time for Italy is longer than others. It averages 4 - 6 weeks. Please be aware of this.

Customs Fees
We are not responsible for customs fees such as tariffs and duties. Please be sure to check with your customs department and understand what fees may be involved.

Public Holidays Without Postal Service
In addition to every Sunday, the following dates are Hong Kong public holidays in year 2017, and there will be no postal service. Orders received on a holiday will be shipped on the next business day after the holiday when the postal service resumes.
  • The day following the first day of January: 02 January
  • Lunar New Year’s Day: 28 January
  • The third day of the Lunar New Year: 30 January
  • The fourth day of the Lunar New Year: 31 January
  • Ching Ming Festival: 04 April
  • Good Friday: 14 April
  • The day following Good Friday: 15 April
  • Easter Monday: 17 April
  • Labour Day: 01 May
  • The Buddha's Birthday: 3 May
  • Tuen Ng Festival: 30 May
  • Hong Kong Special Administrative Region Establishment Day: 01 July
  • The day following National Day: 02 October
  • The day following Chinese Mid-Autumn Festival: 05 October
  • Chung Yeung Festival: 28 October
  • Christmas Day: 25 December
  • The first weekday after Christmas Day: 26 December

Notes:

  • All insured packages, except Speedpost packages, will be shipped via registered airmail.
  • All registered packages require signatures.
  • If you choose not to buy insurance for your order, we will not be responsible for the shipping loss. Please be aware of this.

*** All orders are shipped from Hong Kong. We only ship to the shipping address given in the order. We reserve the right to ship the orders from any locations.


Return & Exchange

If for any reason you are not satisfied with any item, you may return it within 7 days of the date of receipt, via an insured method. Along with your returned package, please include an insert that clearly shows your name, order number, and items and quantities being returned. Please pack the returned items well. Items received damaged will be returned to the customer.

We do not accept returns for the following items:

  • Any chains, including but not limited to sterling silver chains, Swarovski chains, vermeil chains, by the foot are cut to order and are not returnable.
  • Swarvoski factory packs are not returnable if opened.
Damage and defect claims must be made within 7 days of receipt. Once we receive your return, we will send a replacement or issue a refund for the purchase amount.

Shipping and handling costs are not refundable unless the return is due to an error on our part. Returned items must be in the original packaging and condition.

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